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In this issue you
will find:
CLEAN UP KNOXVILLE
Knoxville Chamber of Commerce Race Booth
VILLIAGE THEATRE TICKETS
Thanks for Opening your Door!
6th Annual Mike McKay Memorial Sun and Fun Day
-Call to Artists-
ECI MEETING
One Way to Monitor Customer Service Take Your Company's Pulse
Knoxville Hospital & Clinics Holds Dinner to Honor Volunteers
CASEY’S GENERAL STORE
World of Outlaws to reschedule 4/29 show to 10/7
CLEAN UP KNOXVILLE
June 12 to June 17 has been designated “Knoxville Cleanup Week.” This is a week when we would like for everybody to take action to clean up our fair city. Take a look around and see what it would take to make where you live, work and play look better. Pick up some trash, sweep the sidewalk and gutter, bag it and throw it away. Do your neighbors need a hand? Do you know someone who is unable to keep their property up? Think about lending a hand. Lets make Knoxville a clean place to live and visit. To wrap up Knoxville Cleanup Week, there will be a hazardous waste collection area on Saturday, June 17th on the West side of the football stadium from 9 am -12 noon. Residents may bring their household hazardous waste. Included are household chemicals that you may find in your garage or under the sink. Items such as gardening chemicals, oil based and lead based paint will also be accepted. Take pride in your community – Take pride in Knoxville
Pitch in for Knoxville Cleanup Week.
Knoxville Chamber of Commerce Race Booth
Would you like to volunteer on race nights for a couple of hours (during Nationals will be more hours) and get free tickets into the races? We have the opportunity for you……….
Call us at 641-828-7555.
VILLIAGE THEATRE TICKETS
$4.00The Knoxville Chamber of Commerce and Fridley
Theatres are working together to save you money.
If you would like to save $1.00 on a movie ticket stop by the Chamber office at 309 E Main, Monday-Friday 8:30am-5:00pm and buy your tickets.
Thanks for Opening your Door!
It is that time of year again to start lining up host houses for the thousands of visitors coming to Knoxville for the Nationals.
If you feel this is something that interest you, please fill out the enclosed form, so that we can best match guests to your home.
Many of the applications we receive also include a letter describing the jobs, interests and backgrounds of the visitor.
The more specifics you can give us, the more likely the people that visit your home will be the kind of people you will enjoy visiting. We will refer the requests to you, and then you will determine the rates for stay between yourselves. We hope that you will maintain reasonable expectations, and that the fees will be below hotel rates. There is no obligation for either party if you cannot come to an agreement. This is our opportunity to showcase the wonderful hospitality of Knoxville, Iowa to people from all over the world.
The comments that we receive from guests tell us this is one of the highlights of the Knoxville Nationals!!
RETURN TO: KNOXVILLE CHAMBER OF COMMERCE
P.O. BOX 71 KNOXVILLE, IA 50138 NAME:_______________________________________________________________________ ADDRESS:____________________________________________________________________ CITY:________________________STATE:________________________ZIP_______________ PHONE: (HOME)________________________________(WORK)________________________ EMAIL:______________________________ BEST TIME TO CALL:___________________ TYPE OF HOUSING AVAILABLE:
_______Number of guests/couples (specify) able to accommodate.
_______Total number of separate rooms available for guests.
_______Total number of separate beds. _____single _____full _____queen _____king Y N Do you have air-conditioning?
Y N There is separate shower/bath accommodations for guests.
Y N Are accommodations handicapped accessible? List of special amenities _________________________________________________________ TYPE OF CAMPING AVAILABLE:
__________# of camping units available. Approximate area: ____________________________
Type of units preferred: Tents_____Self-contained RV’s ______Pickup/trailer units _______
Facilities available for campers: Electricity_____Water_____Shade_____Paved Parking ______
Showers_______Laundry Facilities_______Other_____________________________________
Distance/miles to Knoxville Raceway from these accommodations:________________________
Y N I can provide transportation to the track for my guests. FACILITY/ACCOMMODATIONS RESTRICTIONS:
Smoking allowed _____ Non-Smoking only _____ NO PREFERENCE _____
Alcohol/beer allowed _____ Alcohol-free only _____ NO PREFERENCE _____
Pets allowed_____ No Pets allowed _____ NO PREFERENCE _____ Do you care if guests smoke outside?_____ ESTIMATED FEES/DATES ACCOMMODATIONS AVAILABLE:
For Housing:$ _______________fee per person, or per room for staying in home. (please Indicated)
For Camping:$_______________fee per camping unit per night.
Dates accommodations are available:_______________________________________________
Guest must depart (DATE): _______________________________________________________
6th Annual Mike McKay Memorial Sun and Fun Day
June 16, 2006Come join us for a day full of golf, sun and loads of fun at the 6th Annual Mike McKay Memorial Sun and Fun Day. Due to the number of participants in the past years there will be a morning and afternoon session. —————————————————————————————————————————————————————————— Registration Form Team Name: Golfer #1: Pine Knolls Member Non-Member
Golfer #2: Pine Knolls Member Non-Member
Golfer #3: Pine Knolls Member Non-Member
Golfer #4: Pine Knolls Member Non-Member Address of Team Captain: City:_________________________State:_____Zip:_____________
Phone:__________________Fax:_________________________ E-Mail: Tee Time Shotgun (Circle Session) 7:30 am 12:00 Noon Fees: $45 per golfer morning session Team Total $180
$50 per golfer afternoon session Team Total $200
50/50 Raffle Tickets @ $1 each, 6 for $5, 25 for $20 Total Due:
Form of payment: ________________ Check #__________________
Credit Card #
Expiration:
Name on Card: Call clubhouse at 842-3730 to reserve and pay for golf cart. Mail or fax completed entry form to: Knoxville Chamber of Commerce, 309 E. Main Street,
Knoxville, Iowa 50138 Fax: (641)828-7978
-Call to Artists-
For
Arts Alliance Showcase
Lake Red Rock Cultural Center
June 1, 2006 7:00 PM Artists needed to display artwork. All mediums
encouraged. Musicians, actors, poets, and dancers also
needed to share their work. Registration is free and informal. Register by calling
Scott Ziller at 891-6288, or sign up at the door, June 1st. Displays need to be set up by 6:30pm. If questions, call Scott.
ECI MEETING
Our next ECI meeting will be held at the Pizza Ranch, 508 Main St., Pella, Thursday, May 18, from 11:30 a.m. – 12:30 p.m. The presenters at this meeting will be Jeff Koder, Marion County Deputy Sheriff and Doug Eichholz, Assistant Marion County Attorney. Deputy Koder will explain his job duties and the processes which are carried out concerning the narcotics investigations in Marion County. Assistant Attorney Eichholz will explain the court system processes, tracking and recording, etc. during and after these investigations.
We hope to see you at the Pizza Ranch, Thursday, May 19, 2006. All employers are encouraged to attend. Joy Hol Janet Petty
Pella IWD Knoxville IWD
Joy.hol.@iwd.iowa.gov janet.petty@iwd.iowa.gov
641.628.4511 641.842.3972
One Way to Monitor Customer Service Take Your Company's Pulse
€ Ask your customers about your service or product. (Hotels, restaurants, retailers and even the DMV have questionnaires placed in obvious locations and request feedback information.) Design a questionnaire that fits your company and use it. I recommend only one question -- "What one thing would bring you back more often?"€ Try your company's service "on for size." One restaurant owner in Newport Beach, California, dresses casually and then walks up to his restaurant as if he were debating whether to go in or not. He waits until someone comes out and asks if it is a good place to eat and if the service is good. He gathers any other details they will share. After several interchanges, he has a pretty good idea of his restaurant's rating in the minds of that evening's customers. € Use a mystery shopper service. Let the mystery shopper place orders, stay the night, shop the store, request help, call in for information, etc. The information gathered can be eye-opening. € Encourage feedback. You can't provide satisfaction if you don't know what went wrong. Only 54 percent of those who complain and got satisfaction say they would return to the same vendor. € Be logical. When you hear silence out there, get busy. Customers are not that quiet unless they are leaving. € Shop your competitors. Travel on those other airlines. Eat at those other restaurants. Shop in those other stores. Order products, use them and evaluate them. Be objective -- what do they have to offer that you don't. How does their service or product compare to yours -- specifically and honestly? Once you have those answers, you can look at yours with an eye toward improvement -- product, service and publicity. € Mingle. The Marriott Corporation's policy is to have managers mingle, greet and ask. Mingle, so that the guests know that someone is in charge and cares; greet to establish rapport and put people at ease; ask questions in order to get vital feedback that will provide input for strategy planning sessions. € Be objective. Take a long look at your performance and the performance of your competitors. What is their image and why? Where and what do you have to improve and change? Don't fix it if it works, but be alert and take action when it is time to change. € Be Practical. Eliminate services and products that don't appeal or matter to your clients any longer. Things change. € Take the initiative. When there is a problem, when there is a personality clash or when there are errors, don't sit back and hope everything will work out. Make a move!
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Barbara Wold
Knoxville Hospital & Clinics Holds Dinner to Honor Volunteers
FOR IMMEDIATE RELEASE KNOXVILLE, Iowa – On Tuesday, April 25, Knoxville Hospital & Clinics held a special volunteer recognition dinner at the Red Rock Cultural Center to recognize their volunteers.
The theme for this year’s dinner was “Volunteers Rock” and various decorations depicting the 50s theme were displayed around the meeting room. After a delicious meal prepared by Swamp Box Restaurant, the volunteers were entertained by Knoxville’s own Elvis Presley, otherwise known as Alan Robuck. Alan’s two children, Charlie and Tiffany, were their father’s opening acts.
The servers for this year’s event were decked out in poodle skirts and other clothing appropriate for the 50s. Servers included Barb Anderson, Deb Dye, Katrina Nelson, Barb O’Brien, Pat Whitlatch, Mike Creary, John Gotta, Myron Thompson, and Gary Woodhouse.
This year Knoxville Hospital & Clinics celebrated an important milestone – their 25th anniversary. Each volunteer in attendance was presented with a special gift in honor of the occasion and a token of their support throughout the years.
Knoxville Hospital & Clinics, a Critical Access Hospital serving Marion County and the surrounding area, is dedicated to providing personal, progressive quality health care with compassion. For more information regarding this release and other happenings at Knoxville Hospital & Clinics, call the Public Relations office at (641) 842-1418.
CASEY’S GENERAL STORE
SOUTH LINCOLNThe Knoxville Ambassadors were on hand to help the folks at Casey’s celebrate their 15 years in Knoxville. Congratulations on 15 years of continued success in Knoxville.
World of Outlaws to reschedule 4/29 show to 10/7
5/2/2006 - Knoxville, Iowa - The April 29th World of Outlaws
rainout has been rescheduled to October 7th. This means fans
will still get to watch the World of Outlaws run on 3 dates in
2006 at the Sprint Car Capital of the World, Knoxville
Raceway. Reserved and General admission tickets for the April 29th date
can be exchanged at the track for either of the June dates,
Friday the 23 or Saturday, the 24th, or the October 7th show.
For more information contact the track at (641) 842-5431.
MOVIES
May 5-May 11
Fri/Sat: 7:00; 9:30
Sun: 2:00; 7:00
Mon-Thurs: 7:00MISSION IMPOSSIBLE 3 (PG-13) May 5-May 11
Fri/Sat 7:15; 9:25
Sun: 2:15; 7:15
Mon-Thurs: 7:15 RV (PG)
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