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In this issue you
will find:
CLEAN UP KNOXVILLE
Marion County Household Hazarous Waste Collection
Knoxville Chamber of Commerce Race Booth
CITY OF KNOXVILLE PUBLIC NOTICE
VILLIAGE THEATRE TICKETS
Thanks for Opening your Door!
6th Annual Mike McKay Memorial Sun and Fun Day
-Call to Artists-
ECI MEETING
Knoxville Hospital & Clinics Recognizes Employees for Years of Service
THE FIVE TOP WAYS TO SABOTAGE YOUR BUSINESS TODAY
CLEAN UP KNOXVILLE
June 12 to June 17 has been designated “Knoxville Cleanup Week.” This is a week when we would like for everybody to take action to clean up our fair city. Take a look around and see what it would take to make where you live, work and play look better. Pick up some trash, sweep the sidewalk and gutter, bag it and throw it away. Do your neighbors need a hand? Do you know someone who is unable to keep their property up? Think about lending a hand. Lets make Knoxville a clean place to live and visit. To wrap up Knoxville Cleanup Week, there will be a hazardous waste collection area on Saturday, June 17th on the West side of the football stadium from 9 am -12 noon. Residents may bring their household hazardous waste. Included are household chemicals that you may find in your garage or under the sink. Items such as gardening chemicals, oil based and lead based paint will also be accepted. Take pride in your community – Take pride in Knoxville
Pitch in for Knoxville Cleanup Week.
Marion County Household Hazarous Waste Collection
SAFELY DISPOSE OF YOUR HOUSEHOLD CHEMICALS:
Oil based and lead based paint; stains & varnishes; drain & oven cleaners; lawn chemicals;
aerosol cleaners; gasoline & kerosene; paint/varnish remover & thinner; glues, caulk, contact
cement & resins; metal polishes & rust removers,and cell phones to name a few.
Call 1-888-603-CREW for questions about what is accepted.
MATERIALS NOT ACCEPTED:
- Latex paint - Motor oil & filters
- Farm chemicals - Lead acid batteries (auto)
- Antifreeze - Needles, medical waste
- Ammunition/explosives - Asbestos
- Radioactive materials - Fire extinguishers & gas cyclinders
- Any unknown materials (propane)
Knoxville
Saturday, June 17, 2006
9:00 am to Noon
Off of Robinson St.
West Side of Football Stadium
Oil-based
Hazardous materials from businesses, schools, churches or farms will not be accepted by the
mobile unit. Please call 1-888-603-CREW to make other arrangements. Program is limited to
residents of Marion, Lucas, Monroe or Poweshiek Co.
The Clean Up Crew is a joint effort by the South Central Iowa Solid Waste Agency (SCISWA), Metro Waste
Authority. For more information, call 641-828-8545.
**Year-round HHW drop-off: Residents may bring hazardous waste from their household to the
SCISWA landfill the first Saturday morning of every month by appointment. Call 641-828-8545 to
make an appointment. REMEMBER, ALL LOADS GOING TO LANDFILL MUST BE COVERED.
Knoxville Chamber of Commerce Race Booth
Would you like to volunteer on race nights for a couple of hours (during Nationals will be more hours) and get free tickets into the races? We have the opportunity for you……….
Call us at 641-828-7555.
CITY OF KNOXVILLE PUBLIC NOTICE
WILLETTS DRIVE CLOSINGBeginning at 7:30 a.m. on Wednesday, May 10, 2006, Willetts Drive will be closed south of Howard Street and Bell Avenue will be closed to local traffic only, west of Highway 14. The closing is due to the paving of Willetts Drive south of Howard Street. The project will extend the pavement 640’ to the south of existing pavement. This project is part of the Fountain View Subdivision construction. The project is expected to take approximately 3 weeks. If you have any questions, you may call Jeff May at 828-0550, X-235. Sincerely, City of Knoxville
VILLIAGE THEATRE TICKETS
$4.00The Knoxville Chamber of Commerce and Fridley
Theatres are working together to save you money.
If you would like to save $1.00 on a movie ticket stop by the Chamber office at 309 E Main, Monday-Friday 8:30am-5:00pm and buy your tickets.
Thanks for Opening your Door!
It is that time of year again to start lining up host houses for the thousands of visitors coming to Knoxville for the Nationals.
If you feel this is something that interest you, please fill out the enclosed form, so that we can best match guests to your home.
Many of the applications we receive also include a letter describing the jobs, interests and backgrounds of the visitor.
The more specifics you can give us, the more likely the people that visit your home will be the kind of people you will enjoy visiting. We will refer the requests to you, and then you will determine the rates for stay between yourselves. We hope that you will maintain reasonable expectations, and that the fees will be below hotel rates. There is no obligation for either party if you cannot come to an agreement. This is our opportunity to showcase the wonderful hospitality of Knoxville, Iowa to people from all over the world.
The comments that we receive from guests tell us this is one of the highlights of the Knoxville Nationals!!
RETURN TO: KNOXVILLE CHAMBER OF COMMERCE
P.O. BOX 71 KNOXVILLE, IA 50138 NAME:_______________________________________________________________________ ADDRESS:____________________________________________________________________ CITY:________________________STATE:________________________ZIP_______________ PHONE: (HOME)________________________________(WORK)________________________ EMAIL:______________________________ BEST TIME TO CALL:___________________ TYPE OF HOUSING AVAILABLE:
_______Number of guests/couples (specify) able to accommodate.
_______Total number of separate rooms available for guests.
_______Total number of separate beds. _____single _____full _____queen _____king Y N Do you have air-conditioning?
Y N There is separate shower/bath accommodations for guests.
Y N Are accommodations handicapped accessible? List of special amenities _________________________________________________________ TYPE OF CAMPING AVAILABLE:
__________# of camping units available. Approximate area: ____________________________
Type of units preferred: Tents_____Self-contained RV’s ______Pickup/trailer units _______
Facilities available for campers: Electricity_____Water_____Shade_____Paved Parking ______
Showers_______Laundry Facilities_______Other_____________________________________
Distance/miles to Knoxville Raceway from these accommodations:________________________
Y N I can provide transportation to the track for my guests. FACILITY/ACCOMMODATIONS RESTRICTIONS:
Smoking allowed _____ Non-Smoking only _____ NO PREFERENCE _____
Alcohol/beer allowed _____ Alcohol-free only _____ NO PREFERENCE _____
Pets allowed_____ No Pets allowed _____ NO PREFERENCE _____ Do you care if guests smoke outside?_____ ESTIMATED FEES/DATES ACCOMMODATIONS AVAILABLE:
For Housing:$ _______________fee per person, or per room for staying in home. (please Indicated)
For Camping:$_______________fee per camping unit per night.
Dates accommodations are available:_______________________________________________
Guest must depart (DATE): _______________________________________________________
6th Annual Mike McKay Memorial Sun and Fun Day
June 16, 2006Come join us for a day full of golf, sun and loads of fun at the 6th Annual Mike McKay Memorial Sun and Fun Day. Due to the number of participants in the past years there will be a morning and afternoon session. —————————————————————————————————————————————————————————— Registration Form Team Name: Golfer #1: Pine Knolls Member Non-Member
Golfer #2: Pine Knolls Member Non-Member
Golfer #3: Pine Knolls Member Non-Member
Golfer #4: Pine Knolls Member Non-Member Address of Team Captain: City:_________________________State:_____Zip:_____________
Phone:__________________Fax:_________________________ E-Mail: Tee Time Shotgun (Circle Session) 7:30 am 12:00 Noon Fees: $45 per golfer morning session Team Total $180
$50 per golfer afternoon session Team Total $200
50/50 Raffle Tickets @ $1 each, 6 for $5, 25 for $20 Total Due:
Form of payment: ________________ Check #__________________
Credit Card #
Expiration:
Name on Card: Call clubhouse at 842-3730 to reserve and pay for golf cart. Mail or fax completed entry form to: Knoxville Chamber of Commerce, 309 E. Main Street,
Knoxville, Iowa 50138 Fax: (641)828-7978
-Call to Artists-
For
Arts Alliance Showcase
Lake Red Rock Cultural Center
June 1, 2006 7:00 PM Artists needed to display artwork. All mediums
encouraged. Musicians, actors, poets, and dancers also
needed to share their work. Registration is free and informal. Register by calling
Scott Ziller at 891-6288, or sign up at the door, June 1st. Displays need to be set up by 6:30pm. If questions, call Scott.
ECI MEETING
Our next ECI meeting will be held at the Pizza Ranch, 508 Main St., Pella, Thursday, May 18, from 11:30 a.m. – 12:30 p.m. The presenters at this meeting will be Jeff Koder, Marion County Deputy Sheriff and Doug Eichholz, Assistant Marion County Attorney. Deputy Koder will explain his job duties and the processes which are carried out concerning the narcotics investigations in Marion County. Assistant Attorney Eichholz will explain the court system processes, tracking and recording, etc. during and after these investigations.
We hope to see you at the Pizza Ranch, Thursday, May 19, 2006. All employers are encouraged to attend. Joy Hol Janet Petty
Pella IWD Knoxville IWD
Joy.hol.@iwd.iowa.gov janet.petty@iwd.iowa.gov
641.628.4511 641.842.3972
Knoxville Hospital & Clinics Recognizes Employees for Years of Service
FOR IMMEDIATE RELEASE KNOXVILLE, Iowa – In connection to National Hospital Week, Knoxville Hospital and Clinics held their annual service awards ceremony on Monday, May 8. Twenty-six employees were presented with service awards this year.
Employees recognized with 5 years of service were: Margaret Beakler and Linda Sparks, Housekeeping; Amy Chavez and Mary Stierwalt, Receptionists; Nancy Kelderman and Alicia Hunt, HIM; Ruth Hoopes and Darlene Loynachan, Nurses (RN); Bobi Mart, MRI; Mary Liddle, X-ray Technician; Stephanie Sterner, Lab; Cindy Pettyjohn, Clinic Assistant; and Kristie Wilson-Beary, Clinic Nurse.
The employees acknowledged for 10 years of serviced included: Jerry Murphy, Maintenance; Carol Burns, Receptionist; and Tascha Zoutte, Clinic Nurse.
Fifteen year services awards were presented to Sandra Williams and Jan Mohler, Housekeeping; and Chyrl Spoon, Nurse (RN).
Pat Agan, Referral Clerk, was recognized for 20 years of service.
Remembered for 25 years of service were Julie Albert, Nursing Secretary; Robert Hanawalt, Housekeeping; Dorothy Danner, Nurse (RN); Karen Kraber, Controller; and Kathy Bell, Utilization Review.
Arlene Ensor, HIM, was recognized for 35 years of service.
Each employee was honored with a variety of gift certificate options.
Dr. Earl McKeever was recognized as the 2006 Employee of the Year. Dr. McKeever has been employed at the Knoxville Hospital & Clinics for 43 years and this is the first time he has been recognized for this very deserving honor.
Knoxville Hospital & Clinics, a Critical Access Hospital serving Marion County and the surrounding area, is dedicated to providing personal, progressive quality health care with compassion. For more information regarding this release and other happenings at Knoxville Hospital & Clinics, call the Public Relations office at (641) 842-1418.
Picture caption:
Twenty-six employees were recognized at the 2006 service awards ceremony on Monday, May 8, at Knoxville Hospital & Clinics.
Front row: Dr. Earl McKeever, 2006 Employee of the Year.
Second row: Nancy Kelderman, Jan Mohler, Linda Sparks, Margaret Beakler, and Cindy Pettyjohn.
Back row: Pat Agan, Steph Sterner, Bobi Mart, Alicia Hunt, Jerry Murphy, Bob Hanawalt, Karen Kraber, Kristie Wilson-Beary, Julie Albert, Mary Liddle, and Arlene Ensor.
THE FIVE TOP WAYS TO SABOTAGE YOUR BUSINESS TODAY
Believe it or not, there are many, many ways to sabotage your business. And, chances are, your staff is doing some of these now, without your even knowing it. And worse yet, you’ve probably even heard some of this yourself (ouch!)It’s not our policy. This, unfortunately, is used more as an excuse than anything else. It’s a sure thing that the employee has not been shown how to explain a policy to someone. This phrase is used, then, more as something to say when the employee doesn’t know what to say. The customer then calls that an “excuse”. When the customer hears “it’s not our policy”, they immediately respond (usually silently) with, “Who Cares?” What a business needs to understand is, no one but the management and staff cares about your policies. Do you really think the customer says to himself or herself as they enter or call your place of business, “Gee, I wonder what their policy is on this issue?” All this being said, there are companies who do have policies that make it more difficult to work with them than with others. So here’s a suggestion: Decide on your policy, then work as a team with your staff to find a positive way to explain it to the customer. Otherwise, it’ll be the customer’s policy not to do business with you!
It’s not my department. Well, then who’s is it? Let’s remember one of the Telephone Doctor mottos: Tell the customer what you do, not what you DON’T do. If someone mistakenly gets to your extension and asks for something that you don’t handle, the following is far more effective: “Hi, I work in the paint department. Let me get you to someone in the area you need.” This is far more effective than telling someone it’s not your department. (Let’s not say, “YOU have the wrong department.” Take full responsibility with the “I” statement.
My computer’s down. Yeah, yeah, yeah. We’ve all heard that one. And Ouch! That one hurts because there are still many customers who remember the days BEFORE the computer. My goodness, how did we ever survive? Sure it’s easier to have the computer but, believe it or not, millions of businesses were launched and operated on 3x5 cards or some other type of manual database. When your computer crashes, this sounds so much better: “I’ll be delighted to help you...it may take a little longer as I’ll need to do things by hand.. Our computers are currently down.” This way you’ve still explained what happened and they'll have a little more compassion as you’ve offered assistance and didn’t simply blame the computer for your inability to help.
I wasn’t here that day (or I was on vacation when that happened). This one personally really makes me laugh. I don’t remember asking them if they were there that day. Do you really think the customer cares if you weren’t here when their problem happened? Honestly, they don’t , so that’s not even as issue to discuss. Just hit the problem head on—apologize without telling them where you were...or weren’t. Remember, you ARE the company whether you were at work or on vacation when the issue occurred.
I’m New. So? Ok, you’re new. Now what? Does being “new” allow you to be anything but super to the customer? When the customer hears this sabotaging statement, do you really think they say: “Oh, so you’re new? So that’s why I’m getting bad service? Well, then that’s okay...you’re new...no problem.” Yes, even if you are new, the customer honestly believes you should know everything about your job. Here’s the Telephone Doctor method on this one. You can tell the customer, “Please bear with me, I’ve only been here a few weeks.” that will buy you time. For whatever reason, hearing the short LENGTH of time you are with the company means more to the customer than, “I’m new.” Again, it’s more of an “excuse”. Remember to state the length of time. It’s a credibility enhancement. “I’m NEW” is a credibility buster. By Nancy Friedman the Telephone Doctor
MOVIES
May 12-May 18
Fri/Sat: 7:00; 9:30
Sun: 2:00; 7:00
Mon-Thurs: 7:00MISSION IMPOSSIBLE 3 (PG-13) May 12-May 18
Fri/Sat 7:15; 9:25
Sun: 2:15; 7:15
Mon-Thurs: 7:15 RV (PG)
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